Frequently Asked Questions (FAQ)
Last Updated: July 9, 2026
Orders
How do I place an order?
Orders are placed directly through the website. Select the product, add it to the cart, and complete checkout by providing shipping and payment details. An order confirmation email is sent once the order has been placed successfully.
I didn’t receive an order confirmation email. What should I do?
An order confirmation email is sent to the email address provided at checkout once the order has been placed successfully. If it has not arrived, check the spam or junk folder first, then contact support@glamzah.com with the name and email used at checkout.
Do you process orders on weekends or holidays?
No. Orders are processed Monday to Friday only. Orders placed on weekends or public holidays begin processing on the next business day.
Can I change my shipping address after placing an order?
Address change requests must be submitted before the order has been dispatched. Contact support@glamzah.com or call +1 (945) 206 0612 during business hours as soon as possible after placing the order. Once an order has been dispatched, the shipping address cannot be modified.
Can I cancel my order?
Cancellation requests must be submitted before the order has been processed and dispatched. Contact support@glamzah.com with the order number. If the order has already been dispatched, it cannot be cancelled, but it may be eligible for return under the conditions described in the Refund and Returns Policy.
Shipping
How much does shipping cost?
Shipping is free on all orders within the United States. No shipping charges are applied at checkout.
How long does it take to process an order?
Orders are processed within 2–4 Business Days after order confirmation. Orders are not processed or shipped on weekends or public holidays.
What is the daily order cutoff time?
The daily cutoff time is 5:00 PM (GMT-09:00) Alaska Standard Time (AKST), Monday to Friday. Orders placed after this time begin processing on the following business day.
How long does delivery take?
Transit time is 3–6 Business Days after dispatch. The estimated total delivery time, including processing and transit, is 5–10 Business Days from order confirmation.
Where do you ship?
Shipping is currently available to all states within the United States. Orders cannot be shipped to addresses outside the United States at this time.
Do you ship to P.O. Boxes?
Delivery to P.O. Boxes may be subject to carrier limitations. Where possible, providing a residential or commercial address is recommended.
Do larger items take longer to ship?
Certain oversized items may require additional handling time. Where this applies, it is indicated on the product page.
How do I track my order?
A tracking number is sent by email once the order has been dispatched. Tracking information may take 24 to 48 hours to update in the carrier’s system. For tracking assistance, contact support@glamzah.com.
What happens if my order is delayed or lost?
If an order has not arrived within the estimated delivery window, contact support@glamzah.com with the order number. The issue will be investigated with the shipping carrier. If the carrier confirms a shipment is lost, a replacement or refund will be arranged in accordance with the Refund and Returns Policy.
Will I pay import duties?
No. As all orders are shipped within the United States, no import duties apply. Applicable taxes are calculated at checkout where required by law.
Returns and Refunds
What is the return window?
Items may be returned within 14 Business Days of the delivery date. Items must be unused, in their original condition, and in their original packaging, with proof of purchase.
Are live plants returnable?
Live plants are perishable and are not eligible for standard change-of-mind returns. If a live plant arrives damaged, dead, or incorrect, report it to support@glamzah.com within 48 hours of delivery with clear photographs. Verified claims are eligible for a refund or replacement. Artificial plants and garden decor follow the standard 14 Business Day return window.
What should I do if my item arrives damaged or incorrect?
Contact support@glamzah.com within 48 hours of delivery. Include the order number and clear photographs of the item and its packaging. Verified claims are resolved with a replacement or refund in accordance with the Refund and Returns Policy.
Can I get an exchange instead of a refund?
Items are replaced only if they arrive defective, damaged, or incorrect. To request an exchange, contact support@glamzah.com with the order number and clear photographs of the item received.
Can I receive a partial refund?
In certain situations, only a partial refund may be granted — for example, items returned with signs of use, items not in their original condition, or items missing parts for reasons not due to an error by Glamzah.
Which items cannot be returned?
Live plants (unless they arrive damaged, dead, or incorrect), gift cards if offered, and items marked as final sale at the time of purchase.
Who pays for return shipping?
Customers are responsible for return shipping costs, unless the return is the result of an error by Glamzah, such as a damaged, defective, or incorrect item.
Is there a restocking fee?
No. Glamzah does not charge restocking fees on returned items.
How long does it take to receive a refund?
Approved refunds are processed within 7 Business Days and are issued to the original payment method used at the time of purchase. The time for the amount to appear in the account may vary depending on the payment provider or card issuer.
My refund was approved but I haven’t received it yet. What should I do?
First, check the bank account or payment statement again. Then contact the card company or payment provider, as posting a refund can take additional time. If the refund has still not been received after these steps, contact support@glamzah.com.
Can my refund be sent to a different card or account?
No. Refunds are issued only to the original payment method used at the time of purchase.
Should I file a chargeback if there is an issue with my order?
Contact support@glamzah.com first so the issue can be reviewed and resolved directly. Chargebacks filed while a refund or claim is already under review may delay the resolution process.
How do I start a return?
Email support@glamzah.com with the order number, the reason for the return, and photographs where applicable. The support team will respond with approval and return instructions, including the return address. Do not send items back without first contacting support.
Payments
What payment methods are accepted?
Visa, Mastercard, PayPal, and debit and credit cards are accepted at checkout.
Is my payment information secure?
Payment transactions are processed through secure third-party payment providers. Payment card details are encrypted during transmission and handled in accordance with the Payment Card Industry Data Security Standard (PCI DSS). Full payment card numbers are not stored on Glamzah’s servers.
Will I be charged tax?
Applicable taxes are calculated at checkout where required by law.
Products
Will my plant look exactly like the photo?
Live plants are natural products, and size, shape, and color may vary from the images shown, as each plant is unique. Images represent typical examples of the product. Artificial plants and decor items may show minor variations between production batches.
Are your plants safe for pets and children?
Some plants may be harmful if ingested by pets or children. Relevant information is indicated on product pages where available. Customers are encouraged to independently verify plant safety for their household and keep plants out of reach where appropriate.
Do you provide plant care guidance?
General care guidance may be provided on product pages or with the product. This guidance is general information only — plant health after delivery depends on care conditions such as watering, light, temperature, and humidity, which are the customer’s responsibility.
Privacy
How is my personal information handled?
Personal information is used to process orders, communicate about orders and support requests, and comply with legal obligations. It is not sold to third parties. Full details are available in the Privacy Policy.
Can I request deletion of my personal information?
Yes, deletion requests can be sent to support@glamzah.com. Requests are subject to legal retention requirements and are answered during business hours.
Contact
How can I reach customer support?
Email: support@glamzah.com
Phone: +1 (945) 206 0612
Support is available Monday to Friday, 9:00 AM – 5:00 PM (GMT-09:00) Alaska Standard Time (AKST).
Business Information
Business Name: Glamzah
Address: 11205 Goat Hill Road, Juneau, Alaska 99801, United States
Phone Number: +1 (945) 206 0612
Email Address: support@glamzah.com
Business Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT-09:00) Alaska Standard Time (AKST)